Summary: Brilliant product, would recommend without hesitation
Why we bought it: We had suffered from bad condensation on the upstairs bedroom windows every Winter for the last few years (ours is a very old house but with double glazed windows and from what I've read this is often not a happy combination). Finally I decided to do something about it, other than having to have the windows open most of the day long during the Winter to keep on top of the situation. After the first night of using this it was unbelievable - the next morning there was virtually no condensation, and after the second night there was absolutely zero condensation. So I wish I had got this product sooner, it's incredible how much water it will draw out from your air. I couldn't believe it. The item itself is neat and compact and once you have your situation under control, the maintenance level is nice and quiet, and we have this machine on 24/7 and it's just outside the bedroom doors and it does not disturb sleep whatsoever. I now have the machine set to maintenance level, and it toggles between low and high (when more humidity is in the air that it needs to deal with), and at night time I just turn it right down to the one drip low setting and it's very very quiet but powerful enough to prevent any condensation on the windows whatsoever. So, the product is brilliant and a fantastic price for the quality of the item. We have also noticed that we set our central heating at a much lower temperature to achieve the same warmth in our house than we did before we had this machine, so it's saving us money on our gas central heating bills.
The main reason I have written this review, though, when I've never taken the time to write a review for anything else I've bought via Amazon before, is that the after-sales service is just out of this world....
After-sales service: If only every other company had the same quality of after-sales service as this one. I rang them immediately I received the item, for advice on which settings to use, given the layout of my house and our particular condensation problem, and received very helpful advice from the lady I spoke to. After a few days, the machine was still pulling loads of water from the air, even though we had had it set on the highest laundry setting to get on top of the problem. The information I had read about the product seemed to suggest that I should be able to turn the setting down after a few days, so I rang the company again, to ask for some advice on this, and a very helpful engineer/technical expert spent much time explaining to me in great detail the ins and outs of condensation problems and how the machine worked. From our discussion it soon became clear that ours was not a typical situation, which we already suspected!, and so we needed to adapt the settings accordingly - the condensation problem had built up over some years and also as ours is a 19th century house too, but with some unhelpful (for condensation) modernisations. I was advised to stay with the high laundry setting and ring back in a week and they would look at my situation again - and so it continued, and for a while I rang every week or couple of weeks, for further advice on how/when to alter the settings. Now that the situation is under control, and we are not emptying the machine so often, I no longer have my regular chats! It would be easy not to bother writing the review (and it has taken me far too long to do so! I got this machine back in November!), but I just wanted to thank the company for the excellent service I have had from them. I cannot praise the competence, knowledge and politeness of the staff at Ecoair enough.
| Brand | EcoAir |
|---|---|
| Model Number | DD1-Simple |
| Colour | Blue |
| Product Dimensions | 29 x 17.5 x 48.5 cm; 6 kg |
| Capacity | 7.5 litres |
| Volume Capacity | 2 litres |
| Power / Wattage | 300 watts |
| Voltage | 230 Volts |
| Material | Plastic |
| Auto Shutoff | Yes |
| Number of Speeds | 2 |
| Annual Energy Consumption | 300 Watts |
| Noise Level | 34 dB |
| Special Features | Light Weight 6Kg, 2 Litre Water Tank with cover & carry handle with water tank full shut down., Laundry Mode & Energy Saving Mode, Safety Auto Shut-Off, Anti Tilt Protection, Rotary Dial Control |
| Item Weight | 6 kg |
